Thank you for shopping at FixBravo. We are committed to providing a reliable and convenient shopping experience. Please review our shipping policy below for information about order processing, delivery, tracking, and other shipping-related matters.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day. During peak seasons, promotional periods, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery times may vary depending on your destination, shipping carrier, and local delivery conditions.
Typical estimated delivery time after processing is:
Standard Shipping: 7–15 business days
Please note that delivery times are estimates and are not guaranteed. Customs processing, weather conditions, carrier delays, public holidays, or other circumstances beyond our control may affect delivery.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
Any available free-shipping promotions will also be shown on our website or during checkout.
Order Tracking
When tracking information is available, it will be provided by email after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
If your tracking information has not been updated for an extended period, please contact us at service@fixbravo.com.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
Delayed, Lost, or Missing Packages
Occasionally, packages may experience delays due to carrier operations, customs procedures, severe weather, or other circumstances outside our control.
If your order has not arrived within the expected delivery period, please contact our customer service team. We will assist you in checking the shipment status and determining the appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery. Please provide your order number, a description of the issue, and clear photos of the damaged product and packaging where applicable.
Our customer service team will review the situation and assist you accordingly.
International Shipping
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country or region.
Where such charges apply and are not collected during checkout, they are generally the responsibility of the recipient. Customs requirements and fees vary by destination.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: service@fixbravo.com
Phone: +86 13073644854
Company Name:
Yichang City Zhihengwuyuan Trading Company (Solely Owned)
Registered Address:
No. 5-129, Building 1, Group 2, Fushanchang Village, Yunchi Street, Xiaoting District, Yichang City, Hubei Province (self-declared)
Website: fixbravo.com
FixBravo is operated by Yichang City Zhihengwuyuan Trading Company (Solely Owned).