Thank you for shopping at FixBravo. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned with its original packaging, accessories, and any included materials.
To request a return, please contact us first at service@fixbravo.com. Please include your order number, the item you wish to return, and the reason for your return.
Do not send products back without contacting us first. Our customer service team will provide you with the appropriate return instructions and return address after your request has been reviewed.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at service@fixbravo.com.
Please provide your order number, a description of the issue, and clear photos or other relevant evidence. We will review your request and provide an appropriate solution, which may include a replacement or refund where applicable.
Non-Returnable Items
Certain items may not be eligible for return, including:
Items that have been used, altered, damaged, or modified after delivery
Items returned without their original packaging or essential accessories
Personalized or customized products
Gift cards
Items specifically marked as final sale or non-returnable, where permitted by applicable law
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Return Shipping Costs
Unless the product is damaged, defective, incorrect, or otherwise required by applicable law, customers may be responsible for the cost of returning the item.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.
Exchanges
If you would like to exchange an eligible item, please contact us at service@fixbravo.com. Our customer service team will provide instructions based on product availability and your specific situation.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact us:
Email: service@fixbravo.com
Phone: +86 13073644854
Company Name:
Yichang City Zhihengwuyuan Trading Company (Solely Owned)
Registered Address:
No. 5-129, Building 1, Group 2, Fushanchang Village, Yunchi Street, Xiaoting District, Yichang City, Hubei Province (self-declared)
U.S. Warehouse & Return Address
Return Address：485 Horizon Drive NE, Suite 800 Suwanee, GA 30024 United States
Website: fixbravo.com
FixBravo is operated by Yichang City Zhihengwuyuan Trading Company (Solely Owned).